Refund policy

ICEPIRATION RETURN AND REFUND POLICY----Warranty and general policyAll our products are covered by a one-year warranty. This warranty applies to manufacturing defects and product malfunctions under normal use. It does not cover damage caused intentionally, or damage resulting from improper use, misuse, or lack of maintenance. Our return policy lasts 90 days. If more than 90 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. Right of withdrawal in France In accordance with French law, you have a 14-day right of withdrawal from the date of receipt of your order to return a product and obtain a refund without justification. At Icepiration, we extend this right to 90 days to offer our customers greater flexibility. To exercise this right, please contact us at info@icepiration.fr and return the item to the following address: 14 rue Joseph Guingo, 56400 Le Bono, France. Return conditions To be eligible for a return: The product must be unused and in its original packaging. Proof of purchase (receipt or invoice) is required. Return costs In mainland France: returns are completely free of charge. Outside mainland France: return costs are the responsibility of the customer. The actual return shipping costs will be deducted from the refund amount. Any customs duties paid by the customer remain the responsibility of the customer and are non-refundable. If your product is defective or damaged upon receipt, the return shipping costs will be covered in full by Icepiration. Any customs duties paid by the customer remain the responsibility of the customer and are non-refundable. Refunds Once your return has been received and inspected, we will send you an email to confirm receipt and approval (or refusal) of your refund. If your request is approved, the refund will be automatically made to your original payment method within a few days. If a return is partially accepted (damaged, incomplete or late item), a partial refund may be granted. Delayed or missing refunds If you have not received your refund: Check your bank account. Contact your card issuer or bank, as processing time may apply. If after these steps, the refund is still not visible, contact us at info@icepiration.fr.Articles Sale or promotional items Only items at regular price are refundable. Sale or promotional items cannot be refunded. 

ExchangesWe only replace defective or damaged items.To request an exchange, contact us at info@icepiration.fr and return your item to the above address.GiftsIf the item was identified as a gift when purchased and sent directly to you, you will receive a gift voucher for the equivalent value once the product has been returned. If the gift was ordered by someone else, the refund will be sent to the original purchaser. Shipping Returns should be sent to: 14 rue Joseph Guingo, 56400 Le Bono, France. If you are returning an item worth more than £75, we recommend using a tracked service or insuring your shipment. We cannot guarantee receipt of a return without proof of shipment.