FAQ - Delivery & Returns

What are the delivery times?

All orders are shipped within 48 hours from our warehouse located in France. Delivery times are as follows:

  • France Delivery: 2 days
  • French Overseas Departments and Territories Delivery (Reunion, Guadeloupe, Martinique, French Guiana, Saint Barthélemy, Saint Martin): 7 to 10 days
  • French Polynesia and New Caledonia Delivery: 10 to 15 days
  • Europe & Switzerland Delivery: 3 to 8 days
Which countries do you deliver to?

We deliver to the following countries and territories:

  • Metropolitan France and French overseas departments and territories (Reunion, Guadeloupe, Martinique, French Guiana, Saint Barthélemy, Saint Martin),
  • French Polynesia, New Caledonia,
  • Belgium, Switzerland, Luxembourg and all European countries,
  • Mauritius, Canada, Morocco.
How do I track my order?

When your order was shipped, a confirmation email was sent to you. Please check your inbox, including your spam and junk folders, if you cannot find the email.

In this email, you should normally find a tracking number. To track the progress of your order, simply enter this number on the website https://www.laposte.fr/outils/suivre-vos-envois.

The shipping time is on average 48 hours; you should receive your tracking number within this timeframe.

How do warranty and returns work?

All our products are covered by a one-year warranty.

You have 90 days to return your purchase if you change your mind. Return shipping costs are fully covered.

To be eligible for a return, the product must be unused and in its original packaging. The warranty does not cover intentionally caused damage or damage resulting from improper use of the product.